Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Free returns on all products for US orders

All products purchased for delivery in the United States, including personal care products and sale items, are eligible for a return requested within 30 days after delivery if unused. The item must have its original packaging and tags, and you must provide a receipt or proof of purchase. Contact us before sending it back. Once approved, Careora Home will provide a prepaid return shipping label and cover the return shipping cost.

How to request a return

To start a return, contact us at garry.h1024@icloud.com. Returns must be sent to the following address:

Careora Home
1410 Del Norte Dr
Corona, CA 92879
United States

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at garry.h1024@icloud.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, your refund will be returned to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at garry.h1024@icloud.com.